{"id":2818,"date":"2020-12-14T20:32:01","date_gmt":"2020-12-15T01:32:01","guid":{"rendered":"https:\/\/dansondecor.com\/customer-service\/"},"modified":"2024-03-22T16:31:58","modified_gmt":"2024-03-22T20:31:58","slug":"service-clientele","status":"publish","type":"page","link":"https:\/\/dansondecor.com\/fr\/service-clientele\/","title":{"rendered":"Service \u00e0 la client\u00e8le"},"content":{"rendered":"<h2>Service \u00e0 la client\u00e8le<\/h2>\n<p>Vous trouverez les r\u00e9ponses \u00e0 la plupart de vos questions et pr\u00e9occupations dans la FAQ ci-dessous. Sinon, n\u2019h\u00e9sitez pas \u00e0 communiquer avec notre service \u00e0 la client\u00e8le, dont voici les coordonn\u00e9es, qui se fera un plaisir de vous aider.<\/p>\n<p>E: <a href=\"mailto:info@dansondecor.com\">info@dansondecor.com<\/a><\/p>\n<h2>R\u00e9clamations et retours<\/h2>\n<p><strong>Frais de restockage<\/strong> : Toute marchandise retourn\u00e9e sans autorisation pr\u00e9alable sera soumise \u00e0 des frais de restockage de 15 %, applicables \u00e0 la valeur des produits retourn\u00e9s.<\/p>\n<p><strong>Dommages durant le transport<\/strong> : Toute r\u00e9clamation pour marchandise endommag\u00e9e pendant le transport et remarqu\u00e9e \u00e0 la r\u00e9ception (bo\u00eetes \u00e9cras\u00e9es, d\u00e9g\u00e2t d\u2019eau, etc.) doit \u00eatre soumise dans les 10 jours suivant la r\u00e9ception de la marchandise. Veuillez vous assurer de noter ces dommages sur le r\u00e9c\u00e9piss\u00e9 de livraison ou la feuille de route de l\u2019entreprise de transport avant de signer le document de livraison. Sinon, nous risquons de ne pas pouvoir d\u00e9poser une r\u00e9clamation aupr\u00e8s de l\u2019entreprise de transport.<\/p>\n<p><strong>Livraisons incompl\u00e8tes <\/strong>: Toute r\u00e9clamation pour livraison incompl\u00e8te doit \u00eatre soumise dans les cinq jours suivant la r\u00e9ception de la marchandise. Veuillez vous assurer de noter les articles manquants sur le r\u00e9c\u00e9piss\u00e9 de livraison ou la feuille de route de l\u2019entreprise de transport avant de signer le document de livraison. Puisque les entreprises de transport imposent une dur\u00e9e limit\u00e9e pour d\u00e9poser une r\u00e9clamation pour livraison incompl\u00e8te, nous devons appliquer sans exception la p\u00e9riode de cinq jours.<\/p>\n<p><strong>Dommages cach\u00e9s<\/strong> : Toute r\u00e9clamation pour dommages cach\u00e9s doit \u00eatre soumise dans les 30 jours suivant la r\u00e9ception de la marchandise. Chaque r\u00e9clamation sera trait\u00e9e au cas par cas.<\/p>\n<p><strong>Marchandise saisonni\u00e8re d\u00e9fectueuse<\/strong> : En ce qui concerne la marchandise saisonni\u00e8re, toute r\u00e9clamation pour articles m\u00e9caniques ou \u00e9lectriques d\u00e9fectueux retourn\u00e9s par vos clients doit \u00eatre effectu\u00e9e dans les 15 jours apr\u00e8s la fin de la saison en question (1er mai pour P\u00e2ques, 15 novembre pour l\u2019Halloween, 15 janvier pour No\u00ebl).<\/p>\n<p>Frais d\u2019annulation de pr\u00e9r\u00e9servation saisonni\u00e8re : Des frais d\u2019annulation de 15 % seront appliqu\u00e9s \u00e0 toutes les commandes de pr\u00e9r\u00e9servation saisonni\u00e8re qui sont annul\u00e9es.<\/p>\n<p>IMPORTANT : Veuillez vous assurer que vous avez pu entrer le nombre de bo\u00eetes ou de palettes livr\u00e9es et indiquer ce nombre sur la feuille de route au moment de la signer. En cas de non-livraison, il est de votre responsabilit\u00e9 de faire une r\u00e9clamation directement aupr\u00e8s du transporteur.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service \u00e0 la client\u00e8le Vous trouverez les r\u00e9ponses \u00e0 la plupart de vos questions et pr\u00e9occupations dans la FAQ ci-dessous. Sinon, n\u2019h\u00e9sitez pas \u00e0 communiquer [&#8230;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2818","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service \u00e0 la client\u00e8le - Danson Decor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dansondecor.com\/fr\/service-clientele\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service \u00e0 la client\u00e8le - Danson Decor\" \/>\n<meta property=\"og:description\" content=\"Service \u00e0 la client\u00e8le Vous trouverez les r\u00e9ponses \u00e0 la plupart de vos questions et pr\u00e9occupations dans la FAQ ci-dessous. Sinon, n\u2019h\u00e9sitez pas \u00e0 communiquer [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dansondecor.com\/fr\/service-clientele\/\" \/>\n<meta property=\"og:site_name\" content=\"Danson Decor\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-22T20:31:58+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/dansondecor.com\\\/fr\\\/service-clientele\\\/\",\"url\":\"https:\\\/\\\/dansondecor.com\\\/fr\\\/service-clientele\\\/\",\"name\":\"Service \u00e0 la client\u00e8le - Danson Decor\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dansondecor.com\\\/#website\"},\"datePublished\":\"2020-12-15T01:32:01+00:00\",\"dateModified\":\"2024-03-22T20:31:58+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/dansondecor.com\\\/fr\\\/service-clientele\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/dansondecor.com\\\/fr\\\/service-clientele\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/dansondecor.com\\\/fr\\\/service-clientele\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/dansondecor.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service \u00e0 la client\u00e8le\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/dansondecor.com\\\/#website\",\"url\":\"https:\\\/\\\/dansondecor.com\\\/\",\"name\":\"Danson Decor\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/dansondecor.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service \u00e0 la client\u00e8le - Danson Decor","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dansondecor.com\/fr\/service-clientele\/","og_locale":"fr_CA","og_type":"article","og_title":"Service \u00e0 la client\u00e8le - Danson Decor","og_description":"Service \u00e0 la client\u00e8le Vous trouverez les r\u00e9ponses \u00e0 la plupart de vos questions et pr\u00e9occupations dans la FAQ ci-dessous. Sinon, n\u2019h\u00e9sitez pas \u00e0 communiquer [...]","og_url":"https:\/\/dansondecor.com\/fr\/service-clientele\/","og_site_name":"Danson Decor","article_modified_time":"2024-03-22T20:31:58+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimation du temps de lecture":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/dansondecor.com\/fr\/service-clientele\/","url":"https:\/\/dansondecor.com\/fr\/service-clientele\/","name":"Service \u00e0 la client\u00e8le - Danson Decor","isPartOf":{"@id":"https:\/\/dansondecor.com\/#website"},"datePublished":"2020-12-15T01:32:01+00:00","dateModified":"2024-03-22T20:31:58+00:00","breadcrumb":{"@id":"https:\/\/dansondecor.com\/fr\/service-clientele\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dansondecor.com\/fr\/service-clientele\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/dansondecor.com\/fr\/service-clientele\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dansondecor.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Service \u00e0 la client\u00e8le"}]},{"@type":"WebSite","@id":"https:\/\/dansondecor.com\/#website","url":"https:\/\/dansondecor.com\/","name":"Danson Decor","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dansondecor.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"}]}},"_links":{"self":[{"href":"https:\/\/dansondecor.com\/fr\/wp-json\/wp\/v2\/pages\/2818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dansondecor.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dansondecor.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dansondecor.com\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/dansondecor.com\/fr\/wp-json\/wp\/v2\/comments?post=2818"}],"version-history":[{"count":0,"href":"https:\/\/dansondecor.com\/fr\/wp-json\/wp\/v2\/pages\/2818\/revisions"}],"wp:attachment":[{"href":"https:\/\/dansondecor.com\/fr\/wp-json\/wp\/v2\/media?parent=2818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}