Q

Can an indoor light set be installed and used outside?

A

No, if the light set does not specify outdoor usage then it is not constructed for exterior use as the thickness of the wire is not made for the temperature and environmental variations typical of winter weather.

Q

Can an outdoor light set be installed and used inside?

A

Yes, all lights that are labeled for exterior use can be used inside.

Q

Can we mix-and-match different types of light sets together, for example LED sets with incandescent sets or mini bulb sets with C-bulb sets?

A

No, mixing sets of differing construction or bulb types together is not advisable.

Q

Can I cut my rope lights to make them shorter?

A

No, we do not recommend this action as it will damage the product, negate any warranties and make the product unsafe for use.

Q

Can I paint a light bulb?

A

No, we do not recommend this action as it requires a special paint that is not commercially available. Using any other type of paint could cause toxic fumes when the bulbs heat up.

Q

Can I put my pre-lit artificial Christmas tree outside?

A

If the tree does not specify that the light strings used are constructed for outdoor use, we do not recommend using pre-lit artificial Christmas trees outdoors. However, there are many trees now sold on the market that are made expressly for exterior use with light strings approved for outdoor use.

Q

Can I add additional light sets to my pre-lit artificial Christmas tree?

A

You may as long as the maximum number of lights plugged into a single household outlet does not exceed 240 watts. If you are adding additional sets to the same outlet, please ensure to only add sets of the same bulb type. If you can plug the additional sets into a different electrical outlet, please ensure that those sets do not exceed the 240 watts maximum.

Q

What can I do if a bulb on my incandescent light set is missing or burnt?

A

If one or several bulbs are missing from the set, simply replace the bulb with a compatible one. Please ensure that you always replace the bulbs with a comparable replacement bulb. Each light string should have a small label attached which specifies the voltage and watts of the replacement bulb needed.

Q

I purchased a LED light set one year ago and it is no longer functional. Is there a warranty on this product?

A

Our LED light sets are covered by a manufacturer’s warranty. Please refer to the warranty card included in the box.

If you have misplaced the card and you still have your purchase receipt, please provide us with the following information, by email or fax using the coordinates mentioned below, and we will attempt to resolve your issue.

the date you purchased the product
the name and address of the retail outlet at which you purchased the product
the product number (usually situated on top of the barcode found on the back or bottom of the box) or the UPC number (usually found at the bottom of the same barcode)
a copy of your purchase receipt

Q

Can I change a light bulb on my LED light set?

A

Unfortunately, in order to maintain a consistently high level of quality, our LED light sets do not have consumer replaceable bulbs. If any bulbs be missing and/or dysfunctional, please refer to the question above concerning LED light set warranties.

Q